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Problem Management Professional™


Content
  • Welcome video
  • Module 1: Process
  • Lesson Objectives
  • Introduction to Problem Management
  • Roles and Responsibilities
  • Problem Management Process Overview
  • Problem Identification Phase
  • Problem Investigation Phase
  • Chairing Root Cause Analysis Meetings
  • Problem Resolution Phase
  • Metrics for Problem Management
  • Lesson Summary
  • Section exercise
  • Module 2: Technical
  • Root Cause Analysis
  • Lesson objectives
  • What is Root Cause Analysis
  • Root Cause Analysis steps and practices
  • Lesson summary
  • section exercise
  • Pain Value Analysis
  • Lesson Objectives
  • Pain Value Analsysis
  • Lesson Summary
  • Section exercise
  • 5 Whys
  • Session objectives
  • 5 Whys 
  • Lesson summary
  • Section exercise
  • Ishikawa Diagrams (Fishbone Diagrams)
  • Lesson Objectives
  • Ishikawa Diagrams
  • Lesson Summary
  • Section exercise
  • Brainstorming
  • Lesson objectives
  • Brainstorming
  • Lesson Summary
  • Section exercise
  • Chronological Analysis
  • Lesson objectives
  • Chronological Analysis
  • Lesson summary
  • Section exercise
  • Technical Observation
  • Lesson Objectives
  • Technical Observation
  • Lesson summary
  • Section exercise
  • Affinity Mapping
  • Lesson Objectives
  • Affinity Mapping
  • Lesson Summary
  • Section exercise
  • Hypothesis Testing
  • Lesson Objectives
  • Hypothesis Testing
  • Lesson Summary
  • Section exercise
  • Fault Isolation Mapping
  • Lesson Objectives
  • Fault Isolation Mapping
  • Lesson Summary
  • Section exercise
  • Pareto Analysis
  • Lesson Objectives
  • Pareto Analysis
  • Lesson Summary
  • Section exercise
  • Business Impact Analysis
  • Lesson Objectives
  • Business Impact Analysis
  • Lesson Summary
  • Section Exercise
  • Module 3: People
  • Leadership
  • Lesson Objectives
  • Leadership v Management
  • Leadership Styles
  • Team and Individual Motivation
  • Personal Brand
  • Lesson Summary
  • Section Exercise
  • Psychometric Profiling
  • Lesson Objectives
  • DiSC psychoetric Profiling
  • Section Exercise
  • Communication
  • Lesson Objectives
  • Assertiveness 
  • Conflict Management
  • Critical Thinking
  • Delegation
  • Lesson Summary
  • Section Exercise
  • Preparing Business Cases
  • Lesson Objectives
  • Preparing Business Cases
  • Lesson Summary
  • Digital Exam
  • Problem Management Professional™ Exam
Completion rules
  • All units must be completed